Terms & Conditions

Last updated: September 2026

Using the platform

By creating a GroupShop Hub account, you agree to use the platform to participate in community group-buy campaigns in good faith and in accordance with applicable laws. You are responsible for keeping your account credentials secure and for the accuracy of the information you provide.

Orders and payment

When you join a campaign, your payment method is authorized for the maximum possible order total. Your payment is captured only if the campaign reaches its minimum commitment threshold; otherwise your authorization is released automatically and you are not charged. Final pricing and fees are shown at checkout before you confirm your order.

Pickup and delivery

You are responsible for collecting your order within the pickup window shown for your campaign, or for being available for delivery if delivery is offered. If you miss your pickup window, a notice is sent to you and your order is held for an additional 24 hours by the Pickup Hub or Seller. If the order is still not collected within that 24-hour hold period, the order is forfeited and no refund is issued. You may join the waitlist for an upcoming group buy of the same product, if one is available.

Refunds and cancellations

Full refunds are issued if a campaign is cancelled or fails to reach its minimum threshold. Once a campaign is confirmed and payment is captured, refund requests are reviewed case-by-case through support. See our Refund Policy for details.

Suppliers and pickup hosts

Suppliers and pickup hosts agree to fulfill their listed commitments accurately and on time, to maintain accurate product and pricing information, and to complete the applicable onboarding review before going live on the platform.

Account suspension

GroupShop Hub may suspend or terminate accounts that violate these terms, misuse the platform, or engage in fraudulent activity.

Changes to these terms

We may update these terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

Contact us

Questions about these terms can be sent to groupshophub@gmail.com.