Proudly CanadianRefund Policy
Buying together should feel safe. Here is exactly how refunds work at GroupShop Hub.
Our refund promise
Full refunds are issued if a campaign is cancelled or fails to reach its minimum threshold. Once a campaign is confirmed and the payment is captured, refunds are handled case-by-case through the support team.
How refunds work
Group buy not reaching its minimum
Your card is only charged when a group buy succeeds. If it is cancelled or misses its minimum, your payment authorization is released automatically and you are refunded in full.
Confirmed group buys
Once a group buy is confirmed and your payment is captured, refunds are reviewed case-by-case by our support team to keep things fair for members and sellers.
Requesting a refund
Need help with an order? Reach out through Help & Support and our team will walk you through the next steps, or open a refund request directly from your order page.
Questions about a refund?
Our support team is happy to help with any order, payment, or refund question.