Proudly CanadianHost Agreement & Policy
Guidelines and expectations for GroupShop Hub pickup hub hosts.
Host Responsibilities
- Provide a safe, accessible location for members to collect their orders
- Be available during all scheduled pickup windows
- Verify pickup passes before releasing orders to members
- Maintain accurate records of picked-up and unclaimed orders
- Report any issues or incidents to GroupShop Hub within 24 hours
Storage Expectations
- Ambient items: store in a clean, dry area away from direct sunlight
- Refrigerated items: maintain temperature between 0°C and 4°C
- Frozen items: maintain temperature at or below -18°C
- Keep orders organized by campaign title for easy member identification
- Do not open or repack individual orders unless directed by GroupShop Hub
Payment Terms
- Hub hosts receive a pickup handling fee per order processed
- Payouts are calculated at the end of each campaign cycle
- Payouts are marked as pending, approved, and paid by GroupShop Hub admin
- External payout automation is not yet available
- Payment disputes must be raised within 7 days of payout
Missed Pickups
- Members who miss their pickup window enter a grace period of 24 hours
- A reminder is sent to the member after the pickup window closes
- If unclaimed after the grace period, the order is marked as unclaimed
- Unclaimed orders may be refunded or forfeited at GroupShop Hub's discretion
- Hub hosts should hold unclaimed items for 48 hours before contacting admin
Damaged Goods
- Inspect deliveries upon arrival and note any damage on the manifest
- Take photos of damaged items and report immediately
- Do not distribute damaged goods to members
- GroupShop Hub will process refunds or replacements for damaged items
- Hub hosts are not liable for damage that occurs before delivery to the hub
Escalation Contacts
groupshophub@gmail.com
(250) 555-0123
For urgent issues outside operating hours, call and leave a voicemail. We monitor support requests Monday-Friday, 9am–5pm PT.